Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at support@oluxa.shop. Our support team will review your request and provide detailed instructions on how to proceed with the return if your request is approved.
Please do not send any items back without contacting us first. Returns sent without prior authorization will not be accepted.
You can always contact us for any return questions at support@oluxa.shop.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work quickly to resolve it.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (food, flowers, or plants), custom products (special orders or personalized items), and personal care goods (such as beauty products).
We also do not accept returns for hazardous materials, flammable liquids, or gases.
If you have questions about your specific item, please contact us at support@oluxa.shop.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get the item you want is to return the item you currently have. Once your return is accepted, you can place a new order for the desired item.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
Your item must be in the same condition that you received it: unused, unworn, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return. If the refund is approved, it will be automatically processed to your original payment method within 10 business days.
Please remember that it may take some time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@oluxa.shop.